Retail : Enhancing Customer Engagement and Sales Performance
- Implemented Salesforce Sales Cloud for tracking and managing retail sales pipelines.
- Deployed Experience Cloud site for enabling customers for managing their account.
Results: - 25% increase in customer retention due to tailored marketing efforts.
- Reduced cart abandonment rates by 30% using automated follow-ups.
Key Features Delivered: - Omni-channel customer service via Service Cloud.
- Inventory management integration with Microsoft Dynamics GP systems.