Accommodation & Hospitality Industry
- Implemented Salesforce Experience Cloud to let guests manage their booking and account.
- Configured Marketing Cloud for personalized email campaigns targeting frequent guests.
Results: - 20% increase in guest satisfaction scores through proactive service.
- Boosted direct bookings by 25% using personalized promotions.
Key Features Delivered: - Integration with legacy system StarRez.
- Loyalty program management to reward frequent guests.
- AI-driven insights to predict customer preferences.